I recently had to bulk add an attribute to around 6,500 constituents, which we then double checked in List Manager and everything was fine. Since then we have found accounts where the attribute is now not present - I have reviewed my original lists and they did have it when we ran the checks.
Without an audit log we having trouble explaining this phenonmenon and are more than a little bit stumped as to where these have gone and why.
Has anyone else seen this happen and would know of possible causes/triggers?
Many thanks!
I thought of something else. If any of the accounts were merged between the time you created the list and when you imported, that could account for some discrepancies.
This is the odd thing, I know that the cursor successfully added the attribute because the account in question was pulled up by the list that I ran immediately after, in which the criteria was 'give me everyone with attribute X' .
Also, the last account I looked at had never been through a merge.
Hi Suzanne,
Don't know if this is the same thing but I had a problem where I thought attributes had disappeared and it turned out the edit mask in T_Keyword was blank rather than set to 'none'.
Once I'd changed it they reappeared! Although I still have no idea why this happened...
Sarah
Hi Sarah,
I know exactly that thing you're talking about, it catches me out regularly! When I set up new attributes and check that they work ok they quite often go blank on me.
Some types of keywords don't need an edit mask so if you're copying from what you can see in the system table it's easy to miss it by mistake.
Thanks, Suzanne.