I recently had to bulk add an attribute to around 6,500 constituents, which we then double checked in List Manager and everything was fine. Since then we have found accounts where the attribute is now not present - I have reviewed my original lists and they did have it when we ran the checks.
Without an audit log we having trouble explaining this phenonmenon and are more than a little bit stumped as to where these have gone and why.
Has anyone else seen this happen and would know of possible causes/triggers?
Many thanks!
Suzanne,
Have you checked tx_keyword_cust_type to make sure that there is a row for this attribute and all account types that it was added to?
For example if you added this attribute to Individual accounts and Corporate Contact accounts you would need two rows in tx_keyword_cust_type with values:
Keyword No - the new attribute you added, Cust Type - Individual
Keyword No - the new attribute you added, Cust Type - Corporate Contact