Hi,
We recently switched from Transcend to Element and have found the reconciliation process to be impossible. On a monthly basis we reconcile Tessitura to our credit card deposits on the GL. The reconciliation issues are being caused by the fact that Element does not batch out at 2am like Transcend did, and the fact that they are in Central time zone, while we are on the East coast. So our credit card deposits never match Tessitura.
Does anybody have any suggestions or tips? How do other companies reconcile Tessitura credit cards with Element gateway?
Thanks!
Mario Rossi
Staff Accountant
Boston Symphony Orchestra
617-638-9491
We were having the same issue and I called Element and asked them to move our batch close time to Eastern and that did it.. After that our deposits matched, no more headaches.
Thanks! Will try this.