Hi,
We recently switched from Transcend to Element and have found the reconciliation process to be impossible. On a monthly basis we reconcile Tessitura to our credit card deposits on the GL. The reconciliation issues are being caused by the fact that Element does not batch out at 2am like Transcend did, and the fact that they are in Central time zone, while we are on the East coast. So our credit card deposits never match Tessitura.
Does anybody have any suggestions or tips? How do other companies reconcile Tessitura credit cards with Element gateway?
Thanks!
Mario Rossi
Staff Accountant
Boston Symphony Orchestra
617-638-9491
Hi Mario,
We had similar issues when our consortium transitioned to Element.
Others on the forum had suggested to us that we install the Element Reporting Utility (TASK solution #32) to assist with reporting and reconciliation. We're on RAMP and had them assist with the install, and have been happy with the added availability of information that it provides.
The EPS Transaction Report that comes with the utility has a time offset as one of the parameters, which might help with the issue you're having.
Stacey Voigt Database Manager Santa Barbara Center for the Performing Arts (805)899-3000 x128 svoigt@granadasb.org
Thanks! We will give this a shot.