Hi,
We're part of a consortium and are trying to set up e-mail confirmations for one of our consortium partners, however we're having problems trying to get them to work and even our IT team are struggling with it. The problem is simply that it times out when we try and send one.
We believe it's a problem with our servers trying to contact the gmail server, though all the information we've been given is correct. We're using smtp.gmail.com as the ORDER_EMAIL_SERVER in T_Defaults and 465 as the ORDER_EMAIL_SERVER_PORT
Has anyone come across this before and knows where we can look to diagnose?
Thanks, Anna
If Windows firewall or a dedicated network firewall isn't blocking that port, I'm wondering if Tessitura supports SSL/TLS for the smtp connection... Gmail's SMTP requires SSL/TLS, but I don't see an option for it in T-DEFAULTS though.
Possibly running the following statement in a command line (as Administrator) just before trying an order might help see what the connection is doing:
netstat -na 1 | find "gmail.smtp.com"
You can also have your IT guys telnet to smtp.gmail.com on port 465 too. If it's immediately blocked, something on your network is likely blocking the connection. If it connects, it may be Tessitura doesn't support SSL/TLS in the outgoing mail server.
Hi Kevin,
Massive thanks for this - it really was useful!
Never thought it could be something as simple as Tessitura not supporting SSL/TLS but turns out that's what it was! Google was rejecting the e-mail from Tessitura because it wasn't encrypted. Have set the consortium e-mail account up to use smtp-relay.gmail.com where SSL/TLS is an optional requirement and all is working fine!
Thanks again for your help!Anna