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Element Double charge

Frances O'Connell
$organization

Hi everyone,

We use Element for CC processing.  In the last couple of months, we've had complaints about 3 or so double charges. These charges are not represented in Tessitura, so I typically confirm by logging into Element merchant site and searching by card, date and amount, where there are in fact two charges.

I can credit the transaction via our merchant account with Element.  I've been told by Element customer service that they have seen this behavior before, but I'm wondering if we can do anything on our end to either find out earlier or stop this entirely.  Has it happened for anyone else?

(Forgive double post from Finance forum)

Thanks,

Frannie 

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  • $organization

    Hi Chris,

     

    We would also be interested in that report.

     

    Thanks,

    Bobby Moseley

    Houston Ballet

    601 Preston Street

    Houston, TX 77002

    (713) 535-3253

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Thursday, May 07, 2015 3:31 PM
    To: Moseley, Bobby
    Subject: RE: [Tessitura Technical Forum] Element Double charge

     

    Frances O'Connell:

    Our Finance department is interested in this sort of report. I can't find it in TASK for some reason - it's solution #32 in the Shared Reports workspace?

    Hi, Frannie--

    The utility that downloads Element data (including an SSRS report, iirc) is in solution #32 in "Version Upgrades and Patches"; it is an optional component.

    The report I referred to is a custom SSRS report that I made to replace a custom IM report we had used with Transcend and which our accounting folks were used to. I'd be happy to share it if it sounds interesting.

     

    From: Frances O'Connell <bounce-francesoconnell1133@tessituranetwork.com>
    Sent: 5/7/2015 3:54:21 PM

    Hi Chris,

    Our Finance department is interested in this sort of report. I can't find it in TASK for some reason - it's solution #32 in the Shared Reports workspace?

    Thanks,
    Frannie 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization

    Hi Chris,

     

    We would also be interested in that report.

     

    Thanks,

    Bobby Moseley

    Houston Ballet

    601 Preston Street

    Houston, TX 77002

    (713) 535-3253

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Chris Jensen
    Sent: Thursday, May 07, 2015 3:31 PM
    To: Moseley, Bobby
    Subject: RE: [Tessitura Technical Forum] Element Double charge

     

    Frances O'Connell:

    Our Finance department is interested in this sort of report. I can't find it in TASK for some reason - it's solution #32 in the Shared Reports workspace?

    Hi, Frannie--

    The utility that downloads Element data (including an SSRS report, iirc) is in solution #32 in "Version Upgrades and Patches"; it is an optional component.

    The report I referred to is a custom SSRS report that I made to replace a custom IM report we had used with Transcend and which our accounting folks were used to. I'd be happy to share it if it sounds interesting.

     

    From: Frances O'Connell <bounce-francesoconnell1133@tessituranetwork.com>
    Sent: 5/7/2015 3:54:21 PM

    Hi Chris,

    Our Finance department is interested in this sort of report. I can't find it in TASK for some reason - it's solution #32 in the Shared Reports workspace?

    Thanks,
    Frannie 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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