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TNEW Help Desk/Help Ticket

Jolene Robichaud
$organization

Here is what I'm guessing is an overly easy question to answer:

I understand what TASK is and when to use it, but is there a separate TNEW Help Desk/Help Ticketing System?

Thanks!

  • Former Member
    Former Member $organization

    Jolene, 

     

    TASK is the universal support system for ALL Tessitura products.  Now that your TNEW site is live, we will add the Web Products workspace to your TASK login so that you may open support tickets.  For the rest of this week, however, you can continue to report all issues to the implementation team.

     

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jolene Robichaud
    Sent: Tuesday, May 05, 2015 9:48 AM
    To: Marie Bertrand
    Subject: [Tessitura Technical Forum] TNEW Help Desk/Help Ticket

     

    Here is what I'm guessing is an overly easy question to answer:

    I understand what TASK is and when to use it, but is there a separate TNEW Help Desk/Help Ticketing System?

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization
    ​Perfect - thank you!​

    On Tue, May 5, 2015 at 10:01 AM, Marie Bertrand <bounce-mariebertrand6815@tessituranetwork.com> wrote:

    Jolene, 

     

    TASK is the universal support system for ALL Tessitura products.  Now that your TNEW site is live, we will add the Web Products workspace to your TASK login so that you may open support tickets.  For the rest of this week, however, you can continue to report all issues to the implementation team.

     

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jolene Robichaud
    Sent: Tuesday, May 05, 2015 9:48 AM
    To: Marie Bertrand
    Subject: [Tessitura Technical Forum] TNEW Help Desk/Help Ticket

     

    Here is what I'm guessing is an overly easy question to answer:

    I understand what TASK is and when to use it, but is there a separate TNEW Help Desk/Help Ticketing System?

    Thanks!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!



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    Jolene Robichaud
    Database Manager & Project Manager
    Imagination Stage
    910-302-7072