What causes the Error message, "Working........" on the MC55 ticket scanners, and how do we prevent it?

Hi Christopher,

Right now we have our Timeout setting on 12 seconds currently.  I agree, 8 seconds can feel like an eternity when patrons are standing in front of you waiting for the ticket to scan successfully.  My big picture question, though, is what is causing the “Working……” ?  Is it some sort of busy signal?  

I have observed at least four scanners locking up like this simultaneously and would like to do what I can to prevent that from happening again!

I will consult the N-Scan group, too.

Thanks,

Laura

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Christopher Short
Sent: Thursday, April 23, 2015 6:22 PM
To: Laura House
Subject: Re: [Tessitura Technical Forum] What causes the Error message, "Working........" on the MC55 ticket scanners, and how do we prevent it?

Hi Laura,

I wonder if it might have anything to do with your Timeout settings in the Admin Settings --> System area of the units?  We have ours set to 8 seconds, which also can feel like an eternity.

Also, I thought I'd mention that there is an N-Scan group that is also a great place for questions about the product.

Thanks!
Short 

Greetings:

We are running Tessitura version 12.0.3 in a RAMP environment, using Motorola scanners (model MC55) running NSCAN version 5.31.00 and have four locations where tickets are scanned before show time, with up to 3 scanners at each location, and are having ticket scanning issues.

I want to find out what causes our MC55 ticket scanners to freeze / hang  a mostly white screen except for the message     "Working.........." 

After the  "Working......" displays on the scanner for 3 to 45 seconds,  one of two things happens-->

1)  the screen displays the error message, "Cannot Access Server"    Or

2)  indicates the ticket has successfully scanned and it's ready for another ticket

Has anyone else seen this issue with Motorola ticket scanners?  I would like to  know the cause, but Need to Know how to prevent this.

Thanks in advance for your help!

Laura

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Hi Christopher,

Right now we have our Timeout setting on 12 seconds currently.  I agree, 8 seconds can feel like an eternity when patrons are standing in front of you waiting for the ticket to scan successfully.  My big picture question, though, is what is causing the “Working……” ?  Is it some sort of busy signal?  

I have observed at least four scanners locking up like this simultaneously and would like to do what I can to prevent that from happening again!

I will consult the N-Scan group, too.

Thanks,

Laura

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Christopher Short
Sent: Thursday, April 23, 2015 6:22 PM
To: Laura House
Subject: Re: [Tessitura Technical Forum] What causes the Error message, "Working........" on the MC55 ticket scanners, and how do we prevent it?

Hi Laura,

I wonder if it might have anything to do with your Timeout settings in the Admin Settings --> System area of the units?  We have ours set to 8 seconds, which also can feel like an eternity.

Also, I thought I'd mention that there is an N-Scan group that is also a great place for questions about the product.

Thanks!
Short 

Greetings:

We are running Tessitura version 12.0.3 in a RAMP environment, using Motorola scanners (model MC55) running NSCAN version 5.31.00 and have four locations where tickets are scanned before show time, with up to 3 scanners at each location, and are having ticket scanning issues.

I want to find out what causes our MC55 ticket scanners to freeze / hang  a mostly white screen except for the message     "Working.........." 

After the  "Working......" displays on the scanner for 3 to 45 seconds,  one of two things happens-->

1)  the screen displays the error message, "Cannot Access Server"    Or

2)  indicates the ticket has successfully scanned and it's ready for another ticket

Has anyone else seen this issue with Motorola ticket scanners?  I would like to  know the cause, but Need to Know how to prevent this.

Thanks in advance for your help!

Laura

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!