We have currently moved to Element as our gateway, which is working great, except for one little issue. We have two companies that we process credit cards for. They have separate merchant IDs, separate bank accounts ,etc., but right now everything is going to one merchant ID/bank account. Has anyone else dealt with this and how did you set up Tessitura so that each company's charges went to their respective accounts?
In Transcend we could have different MOTO/Retail Merchant IDs in Tessitura, but I can't figure out how to do that for Element. Any help would be appreciated.
Thanks,
Melissa
This should be relatively simple to accomplish. You will need to have different CC payment methods for the different merchant accounts.
In TIM's payment gateway server setup, add the element gateway configuration rows for each merchant account. You may need to work with Element to get this set up if you are currently only processing through a single account. The Account ID, Token, Acceptor, and Terminal fields will be provided by Element, and the "Merchant ID" field is what will be referenced from the tessitura Payment Methods screen. The field is larger, but the merchant ID must be 4 characters or less.
After you have configured TIM, use the Merchant IDs you configured in the Campaigns->References->Payment Methods tab to assign them to your CC payment methods.
Thanks, that makes sense. Right now our merchant IDs are set up the same, so if I just change one and tie that to the payment method then everything will go were it's supposed to.
Finance will be so happy!