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Print at Home error

Marty Jones
$organization

Wondering if anybody has run across this before, We are getting an error on any pdf template that we are creating from scratch. If I modify an old template, I don't have any issues. Just on the news ones. My test template has just a couple elements on it like the customer_no and order_no.

Here is the error

Message:

Index was outside the bounds of the array.

Exception:

System.IndexOutOfRangeException: Index was outside the bounds of the array.

   at ag.e(Stream A_0)

   at ag..ctor(PdfDocument A_0, ao A_1)

   at ceTe.DynamicPDF.Merger.PdfDocument.c()

   at ceTe.DynamicPDF.Merger.PdfDocument..ctor(n A_0, String A_1)

   at ceTe.DynamicPDF.Merger.MergeDocument..ctor(String filePath, MergeOptions options)

   at Tessitura.ETicket.WindowsService.Pdf.GenerateTicket(Tickets tickets)

   at Tessitura.ETicket.WindowsService.Orders.PrintOrder(Tickets tickets, Int32 orderNumber, Int32 eaddress_no, String email, DateTime orderDate, Int32 customerNumber, Int32 mos, Boolean saveHardCopy, Int32 totalCount, Int32 currentCount, Hashtable htOrgSettings)

   at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt, String reprint)

Source:

DynamicPDF.Merger.Developer

StackTrace:

   at ag.e(Stream A_0)

   at ag..ctor(PdfDocument A_0, ao A_1)

   at ceTe.DynamicPDF.Merger.PdfDocument.c()

   at ceTe.DynamicPDF.Merger.PdfDocument..ctor(n A_0, String A_1)

   at ceTe.DynamicPDF.Merger.MergeDocument..ctor(String filePath, MergeOptions options)

   at Tessitura.ETicket.WindowsService.Pdf.GenerateTicket(Tickets tickets)

   at Tessitura.ETicket.WindowsService.Orders.PrintOrder(Tickets tickets, Int32 orderNumber, Int32 eaddress_no, String email, DateTime orderDate, Int32 customerNumber, Int32 mos, Boolean saveHardCopy, Int32 totalCount, Int32 currentCount, Hashtable htOrgSettings)

   at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt, String reprint)

Target:

Void e(System.IO.Stream)

 

 

Any help would be appreciated,

Thanks,

Marty

 

Parents
  • $organization

    Hey Marty, did you ever get this resolved?  Have a smiliar issue.

  • $organization in reply to Matt Hilgers

    We did get it resolved with the help of Tessitura Support. Our issue turned out to be that we were using the wrong version of the Print at home and just needed to update it. Support helped us identify the version that we were on and which version we should of been on.

    Hope this helps,

     

    Marty

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Matt Hilgers
    Sent: Tuesday, December 01, 2009 4:22 PM
    To: Martin A. Jones
    Subject: Re: [Tessitura Technical Forum] Print at Home error

     

    Hey Marty, did you ever get this resolved?  Have a smiliar issue.

    From: Marty Jones <bounce-martyjones7649@tessituranetwork.com>
    Sent: 10/9/2009 4:00:41 PM

    Wondering if anybody has run across this before, We are getting an error on any pdf template that we are creating from scratch. If I modify an old template, I don't have any issues. Just on the news ones. My test template has just a couple elements on it like the customer_no and order_no.

    Here is the error

    Message:

    Index was outside the bounds of the array.

    Exception:

    System.IndexOutOfRangeException: Index was outside the bounds of the array.

       at ag.e(Stream A_0)

       at ag..ctor(PdfDocument A_0, ao A_1)

       at ceTe.DynamicPDF.Merger.PdfDocument.c()

       at ceTe.DynamicPDF.Merger.PdfDocument..ctor(n A_0, String A_1)

       at ceTe.DynamicPDF.Merger.MergeDocument..ctor(String filePath, MergeOptions options)

       at Tessitura.ETicket.WindowsService.Pdf.GenerateTicket(Tickets tickets)

       at Tessitura.ETicket.WindowsService.Orders.PrintOrder(Tickets tickets, Int32 orderNumber, Int32 eaddress_no, String email, DateTime orderDate, Int32 customerNumber, Int32 mos, Boolean saveHardCopy, Int32 totalCount, Int32 currentCount, Hashtable htOrgSettings)

       at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt, String reprint)

    Source:

    DynamicPDF.Merger.Developer

    StackTrace:

       at ag.e(Stream A_0)

       at ag..ctor(PdfDocument A_0, ao A_1)

       at ceTe.DynamicPDF.Merger.PdfDocument.c()

       at ceTe.DynamicPDF.Merger.PdfDocument..ctor(n A_0, String A_1)

       at ceTe.DynamicPDF.Merger.MergeDocument..ctor(String filePath, MergeOptions options)

       at Tessitura.ETicket.WindowsService.Pdf.GenerateTicket(Tickets tickets)

       at Tessitura.ETicket.WindowsService.Orders.PrintOrder(Tickets tickets, Int32 orderNumber, Int32 eaddress_no, String email, DateTime orderDate, Int32 customerNumber, Int32 mos, Boolean saveHardCopy, Int32 totalCount, Int32 currentCount, Hashtable htOrgSettings)

       at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt, String reprint)

    Target:

    Void e(System.IO.Stream)

     

     

    Any help would be appreciated,

    Thanks,

    Marty

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

Reply
  • $organization in reply to Matt Hilgers

    We did get it resolved with the help of Tessitura Support. Our issue turned out to be that we were using the wrong version of the Print at home and just needed to update it. Support helped us identify the version that we were on and which version we should of been on.

    Hope this helps,

     

    Marty

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Matt Hilgers
    Sent: Tuesday, December 01, 2009 4:22 PM
    To: Martin A. Jones
    Subject: Re: [Tessitura Technical Forum] Print at Home error

     

    Hey Marty, did you ever get this resolved?  Have a smiliar issue.

    From: Marty Jones <bounce-martyjones7649@tessituranetwork.com>
    Sent: 10/9/2009 4:00:41 PM

    Wondering if anybody has run across this before, We are getting an error on any pdf template that we are creating from scratch. If I modify an old template, I don't have any issues. Just on the news ones. My test template has just a couple elements on it like the customer_no and order_no.

    Here is the error

    Message:

    Index was outside the bounds of the array.

    Exception:

    System.IndexOutOfRangeException: Index was outside the bounds of the array.

       at ag.e(Stream A_0)

       at ag..ctor(PdfDocument A_0, ao A_1)

       at ceTe.DynamicPDF.Merger.PdfDocument.c()

       at ceTe.DynamicPDF.Merger.PdfDocument..ctor(n A_0, String A_1)

       at ceTe.DynamicPDF.Merger.MergeDocument..ctor(String filePath, MergeOptions options)

       at Tessitura.ETicket.WindowsService.Pdf.GenerateTicket(Tickets tickets)

       at Tessitura.ETicket.WindowsService.Orders.PrintOrder(Tickets tickets, Int32 orderNumber, Int32 eaddress_no, String email, DateTime orderDate, Int32 customerNumber, Int32 mos, Boolean saveHardCopy, Int32 totalCount, Int32 currentCount, Hashtable htOrgSettings)

       at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt, String reprint)

    Source:

    DynamicPDF.Merger.Developer

    StackTrace:

       at ag.e(Stream A_0)

       at ag..ctor(PdfDocument A_0, ao A_1)

       at ceTe.DynamicPDF.Merger.PdfDocument.c()

       at ceTe.DynamicPDF.Merger.PdfDocument..ctor(n A_0, String A_1)

       at ceTe.DynamicPDF.Merger.MergeDocument..ctor(String filePath, MergeOptions options)

       at Tessitura.ETicket.WindowsService.Pdf.GenerateTicket(Tickets tickets)

       at Tessitura.ETicket.WindowsService.Orders.PrintOrder(Tickets tickets, Int32 orderNumber, Int32 eaddress_no, String email, DateTime orderDate, Int32 customerNumber, Int32 mos, Boolean saveHardCopy, Int32 totalCount, Int32 currentCount, Hashtable htOrgSettings)

       at Tessitura.ETicket.WindowsService.Orders.Execute(String receipt, String reprint)

    Target:

    Void e(System.IO.Stream)

     

     

    Any help would be appreciated,

    Thanks,

    Marty

     




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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