I'm encountering a series of error messages and then my system shuts down when I'm trying to open the Price tab for a performance. Here are the errors:
"An irrecoverable application error has occured. The application will need to be closed or restarted.
Controller_pricing_grid.retrieveprices.13: PerformancePriceCacheEntity did not contain a perf price with a zone ID of 1596"
Then, the next message encountered is:
"PowerBuilder application execution error R0002
Application terminated
Error: Null object reference at line 6 uf_save of object panel_performance_pricing_grid"
Any help or advice would be hugely appreciated. I need to adjust a price and can't access the tab at all.
Thanks,
Laura
Laura, I have observed that this happens when prices are added to T_PERF_PRICE with a zone that does not exist in whatever facility the performance is in. This seems to occur occasionally when mass updates are made to pricing for several shows via Season Manager or any other method. I would check to see if that's your issue, and I'm sure TASK will help! From: Laura Kirk <bounce-laurakirk5212@tessituranetwork.com> Sent: 12/18/2014 10:45:29 AM I'm encountering a series of error messages and then my system shuts down when I'm trying to open the Price tab for a performance. Here are the errors: "An irrecoverable application error has occured. The application will need to be closed or restarted. Controller_pricing_grid.retrieveprices.13: PerformancePriceCacheEntity did not contain a perf price with a zone ID of 1596" Then, the next message encountered is: "PowerBuilder application execution error R0002 Application terminated Error: Null object reference at line 6 uf_save of object panel_performance_pricing_grid" Any help or advice would be hugely appreciated. I need to adjust a price and can't access the tab at all. Thanks, Laura This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
Laura,
I have observed that this happens when prices are added to T_PERF_PRICE with a zone that does not exist in whatever facility the performance is in. This seems to occur occasionally when mass updates are made to pricing for several shows via Season Manager or any other method.
I would check to see if that's your issue, and I'm sure TASK will help!
From: Laura Kirk <bounce-laurakirk5212@tessituranetwork.com> Sent: 12/18/2014 10:45:29 AM