We are using Tessitura to ticket a large-scale feast event, with capacity (weather-dependant) of up to 10,000 per night - with a combination of presales and door sales.Obviously for an event of this scale, crowd management is very complex - especially when it comes to selling door sales without going over capacity. What we really need is a realtime count of constituents currently at the event - eg people who have actually scanned their tickets in (and, if possible, discounting constituents who have scanned back out).There is a report that might be useable here:http://www.tessituranetwork.com/community/members/annieedlich6977/files/attendance-by-performance-ssrs-report-_2d00_-session-material.zip.aspxbut would that be real time? And would there be any way of tracking people who had scanned out, to keep a count of current attendees?This presentationhttp://www.tessituranetwork.com/tlcc/2014/pdfs/01-o_integrating_third_party.pdfalso seems to mention realtime attendance as a possible third-party messaging possibility, but doesn’t go into much detail. Is there a third-party system that would offer this functionality?Thanks!,Daniel.
From the documentation:
Scanning a ticket out does not update Tessitura. The seat is still listed as Entered House. However, there is an N-Scan table which records tickets scanned out and records when the ticket is scanned in again.
I don’t know off the top of my head the N-Scan table where tickets scanned out are noted (in case you wanted to think about using it for those custom scripts), but I’m sure support could help point you to it if you open a help ticket.
Kevin Sheehan
Senior Technical Writer & Consultant
Tessitura Network
+1 888 643 5778 x 329
ksheehan@tessituranetwork.com