Hello all,
I feel like this must be a silly question, but is there a special approach to manually set a new password for a customer who may not have access to their email (or if we are testing a problem they have)?
The docs mention creating a new Login, and entering a password, but the new login dialogue window doesn't have a password field. Am I missing a new security feature?
Best,
Nicholas
HI Nicholas,
Assuming you are (hopefully) up and running on v12, the ability to set a password for a customer is no longer supported due to security compliance guidelines. There should be a "Forgot Loign" button around when you create the new login which you can use to send the customer a reset password link via email.
Hope that helps!Paul
Ah, thanks Paul. Good to know I'm not going crazy.
I was hoping that this didn't kick in until v12.1, as the 12.0 docs still mention the password field and the v12.1 docs do not.
Cheers,
Hi Nicholas,
Technically you can still give someone a manual temporary password in the SQL tables by updating VS_CUST_LOGIN - you can just no longer do it within Tessitura and you can no longer lookup the person's password in VS_CUST_LOGIN as it's been replaced by symbols for security reasons.
Something along the lines of:
select * from VS_CUST_LOGINWhere customer_no = xxxxxxxUPDATE VS_CUST_LOGINSet password='Password1', temporary_ind='Y'Where customer_no='xxxxxxx'
Thanks,James
Good day.
the password is still the same, for example, for account 1234, password is abcd. but in the table t_cust_login the password abcd will be encrypted, let 's say it will become "dcba!@#$". when user logn the password will be decrypted back to "abcd".
When you update the table t_cust_login password field, you can use
update t_cust_login
set password='myNewPassword'
where customer_no=1234
the trigger on the t_cust_login will do the encrypting work for you.
have fun.
Ben