• Replies 3 replies
  • Subscribers 338 subscribers
  • Views 29 views
  • Users 0 members are here
Related

Moving to Element Payment Services

Lou Ann Mendoza
$organization

Hi,

We are in the process of moving to Element Payment Services, and I am wondering if the "account token" is supplied to us or if we should take the Merchant number and encrypt it in Tessi security.I'm assuming the Merchant number is the Account ID and the MID# is the Acceptor ID and the TID# is the Terminal ID.

Thank you,

Lou Ann

  • $organization

    Lou Ann,

     

    Don’t know if this will be of any help.  If I remember correctly the

    Account ID

    MID#

    Acceptor ID

    TID# is the Terminal ID.

     

    Are provided on a document from Element Payment Services or your acquiring bank and they identify you not your customers.

     

    You might find this page on TessituraNetwork.com to be useful.

     

    http://www.tessituranetwork.com/network/Learning/Tessitura%20Knowledgebase/Credit%20Card%20Operations/Authorizations/42953.aspx

     

    5. Update the TessituraPaymentGateway.exe.config file

     

    a. <Element> section, <Merchants> sub-section, an entry should exist for each merchant_id listed in TR_PAYMENT_METHOD.  You will find 3 entries, Default, 000, and 001, included by default. The id values in the config file should be an exact match to the merchant_id values in TR_PAYMENT_METHOD (for example if your TR_PAYMENT_METHOD.merchant_id = 002 you must use 002 as your id value, just using 2 will not work).

     

    b. Begin by editing the existing entries; removing and adding entries as required.  Replace the values of accountId, encryptedAccountToken, acceptorId, and terminalId with the account id, account token, application id and acceptor id for the merchant provided to you by Element. Repeat this process until you have filled in a row for all your merchant numbers.

     

    Note: The account token supplied by Element must be encrypted through the Tessitura Security Encryption Utility.

     

    After that I’d place a TASK Online Ticket and get some support on these business critical configuration elements.

     

    --Tom

    …

    718.724.8135

    tbrown@BAM.org

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Lou Ann Mendoza
    Sent: Monday, December 01, 2014 4:45 PM
    To: Thomas Brown
    Subject: [Tessitura Technical Forum] Moving to Element Payment Services

     

    Hi,

    We are in the process of moving to Element Payment Services, and I am wondering if the "account token" is supplied to us or if we should take the Merchant number and encrypt it in Tessi security.I'm assuming the Merchant number is the Account ID and the MID# is the Acceptor ID and the TID# is the Terminal ID.

    Thank you,

    Lou Ann




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization

    Hi Lou Ann,

    We've just recently completed our migration to Element (gateway only), so I will add in my two cents.

    The Account ID will be the ID supplied to you from Element to identify your organization.

    The Acceptor ID is Element-ese for your merchant number (MID).

    TID# is the Terminal ID.

    The Account Token will be supplied to you by Element, and that's what you encrypt via the Tessitura Security module.

    Once you supply Element with all the information from your bank, and they then set up your merchants, you'll be able to log into the accounts at the website and the information you need for the config file will be listed there. (What Tessitura version are you on?)

    Let me know if I can help further.

    Karen

  • $organization in reply to Karen Irvin

    Hi Karen,

    Thanks for your info it was very helpful. We hadn't logged into Element to get the Account token and AccountID. We've since switched to Element as a payment gateway and have implemented the SSRS report available on TASK.

    Some issues and observations:

    For V12.1.2, TIM encrypts the account token -- no longer need to do it thru Tessitura Security.

    We've had a couple of one-minute internet network connectivity issues since where internet for our call centre has been lost for a minute or so and then come back; however, Element has taken 15 min to get back online. There seems to be a timeout issue happening. Restarting the payment gateway service may be the only solution.

    Previously, when we hosted the credit card server we would close the batch at midnight our time every day and send the day's cc batch. Consequently our accountant could settle each day's cc transactions if necessary.  However now with Element the batch is closed between 1-1:30 central time so reconciling is more challenging to do on a day-by-day basis.

    Thank you,

    Lou Ann