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Tessitura Client on Windows 7

Former Member
Former Member $organization

Our box office team have recently been experiencing occasional serious losses in performance when using the Tessitura client. Sometime the client freezes up while it processes a request for several minutes and stops responding all together. The only change that has really occurred to the affected machines is that they were upgraded from Windows XP to Windows 7. So far the slow downs seem to be random but can be resolved by closing the client and reopening it.

Has anyone else experienced anything like this or have any other suggestions what might be causing the issue?

Thanks

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  • $organization

    Thank you – we are at 12.1.2 and we found we get this error with our remaining XP clients.

     

    Bob

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Huw Davies
    Sent: Tuesday, January 13, 2015 4:02 AM
    To: Robert Taulty
    Subject: Re: [Tessitura Technical Forum] Tessitura Client on Windows 7

     

    Hi Bob,

    We were using version 11 at the time but have since upgraded to 12.1.2. We did two things that seemed to fix the issue.

    1. We set the "Max Pool Size" attribute in the Tessitura Connection string. Out of the box this is omitted from the connection string so it defaults to something like 100 I think. Can find more info on it here http://www.tessituranetwork.com/tlcc/2014/Presentations/13-K_Administering_Services_Layer.pptx
    2. We put a cap on the amount of Memory SQL Server was allowed to use. By default this is some stupidly huge number, which isn't a problem for your average database but due to tessitura's size SQL Server will keep trying to allocate resources that don't exist if you don't set a cap. Here is a handy guide http://sqlserverperformance.wordpress.com/2009/10/29/suggested-max-memory-settings-for-sql-server-20052008/

    We also considered clearing out out old redundant session data to try and trim the fat a little but so far the effort outweighs the time I have available to do this.

    Hope this is of some use.

    Huw

    From: Robert Taulty <bounce-roberttaulty1608@tessituranetwork.com>
    Sent: 1/12/2015 12:57:31 PM

    Hello,

     

    What version of Tessitura are you using?  We are having the same issue but with version 12.1.2 with our XP clients. Do you ever identify the slow down.

     

    Bob




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Thank you – we are at 12.1.2 and we found we get this error with our remaining XP clients.

     

    Bob

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Huw Davies
    Sent: Tuesday, January 13, 2015 4:02 AM
    To: Robert Taulty
    Subject: Re: [Tessitura Technical Forum] Tessitura Client on Windows 7

     

    Hi Bob,

    We were using version 11 at the time but have since upgraded to 12.1.2. We did two things that seemed to fix the issue.

    1. We set the "Max Pool Size" attribute in the Tessitura Connection string. Out of the box this is omitted from the connection string so it defaults to something like 100 I think. Can find more info on it here http://www.tessituranetwork.com/tlcc/2014/Presentations/13-K_Administering_Services_Layer.pptx
    2. We put a cap on the amount of Memory SQL Server was allowed to use. By default this is some stupidly huge number, which isn't a problem for your average database but due to tessitura's size SQL Server will keep trying to allocate resources that don't exist if you don't set a cap. Here is a handy guide http://sqlserverperformance.wordpress.com/2009/10/29/suggested-max-memory-settings-for-sql-server-20052008/

    We also considered clearing out out old redundant session data to try and trim the fat a little but so far the effort outweighs the time I have available to do this.

    Hope this is of some use.

    Huw

    From: Robert Taulty <bounce-roberttaulty1608@tessituranetwork.com>
    Sent: 1/12/2015 12:57:31 PM

    Hello,

     

    What version of Tessitura are you using?  We are having the same issue but with version 12.1.2 with our XP clients. Do you ever identify the slow down.

     

    Bob




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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