We are in the process on converting from V11 to V12.1. We need to keep our existing ticketing history. What steps do we need to follow?
The Upgrade document refers to two documents, but they don't outline what should be done if we want to keep our existing history.
Unknown said: We are in the process on converting from V11 to V12.1. We need to keep our existing ticketing history. What steps do we need to follow? The Upgrade document refers to two documents, but they don't outline what should be done if we want to keep our existing history.
We needed to keep our pre-Tessitura history as well, and the new ticketing/package history tables couldn't accommodate that as is. I built LT_ versions of the new tables, with added custom columns, imported our history, and built new SSRS custom tabs for the ticket/package history tabs. Working well so far.