We are in the process on converting from V11 to V12.1. We need to keep our existing ticketing history. What steps do we need to follow?
The Upgrade document refers to two documents, but they don't outline what should be done if we want to keep our existing history.
We recently upgraded to v12.1. In our case, we implemented the new v12 standard ticket history screens as per the "Version 12 standard ticket history implementation" doc. We had some legacy data that we copied to a local table and created a custom screen based on that. In that way we could keep our setup clean.
Best,
Mo
National Ballet of Canada