We are in the process on converting from V11 to V12.1. We need to keep our existing ticketing history. What steps do we need to follow?
The Upgrade document refers to two documents, but they don't outline what should be done if we want to keep our existing history.
Hi Robert,
We are temporarily keeping our exiting ticket history screen. I didn't have to change much - I think I just needed to make sure that our screen had all of the fields that v12 expected to see. Unfortunately, I'm not remembering all of the specifics.
Ultimately, we plan to migrate to likely a customized version of the new screens, as we want to have support for initiator and recipient on our history screens (our current ones just completely ignore that). But we were able to keep our current history screens with little difficulty.
Thanks,David