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Android Devices with N-Scan 6.0

Rathi Kumar
$organization

Hi,

I was wondering if anyone out there has started the process of testing or is currently using in a live environment Android devices with N-Scan 6.0 and if so how it's going?

We're still having a heck of a time making our MC55s work consistently and so our next thought is to try out an Android device concurrently with our MC55s to see if the same issues arise.

If anyone has advice on how Android devices seem to fare and suggestions on models, I'd appreciate it.

Thanks,
Rathi 

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  • Former Member
    Former Member $organization

    Rathi:

     

    We had a lot of trouble with our MC55s dropping connectivity too, until we separated our wireless traffic on our access points.  We installed additional wireless access points specifically for the NScan units only, and we limit connectivity to those access points to the MAC addresses of our MC55 units.  That has helped a great deal.  We still have an occasional disconnect, so we try to have a booted spare scanner on stand-by to switch to quickly while we reboot the dropped device, but not near as much trouble as we had before separating the traffic on the access points.  If you don’t already have your network setup that way, it might be something to try.

     

     

    Penny Tabor

    Director of IT

    Midland Center for the Arts

    Midland, MI 48640    

                                         Comptia                                              

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rathi Kumar
    Sent: Thursday, September 11, 2014 10:08 AM
    To: Tabor, Penny
    Subject: RE: [Tessitura Technical Forum] Android Devices with N-Scan 6.0

     

    Hi David,


    Thanks for the reply.  It would be great if you could keep me in the loop as to how you guys get on.

     

    We’ve been having a lot of issues with our MC55s where they drop their connection to the server in the middle of an ingress even though they are all rebooted and working at the start of the evening, so I’d be curious to know if you guys experience the same sort of thing with the MC40s.

     

     

    --
    Rathi Kumar | Business Systems Analyst | 020 7424 8463 | www.roundhouse.org.uk

    Each year the Roundhouse works with over 3,000 11-25s enabling them to realise their creative potential; and offers audiences of all ages new and extraordinary experiences in live music, circus, theatre and new media.


    Roundhouse Trust registered office: 100a Chalk Farm Road, London NW1 8EH. A company limited by guarantee. Registered in England and Wales. Company number 3572184. Charity number 1071487. This message is private and confidential. If you've received it in error, please notify us and remove it from your system.

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of David Frederick
    Sent: 10 September 2014 21:23
    To: Rathi Kumar
    Subject: RE: [Tessitura Technical Forum] Android Devices with N-Scan 6.0

     

    Hi Rathi,

     

    We’re in the midst of testing the MC40 Android-based ticket scanners with N-Scan 6.0. So far, it has been going well; we have successfully scanned multiple tickets for entry and exit. It seems to be paying attention to key error conditions, like a ticket for the wrong performance, wrong date/time, etc.  

     

    I have had a couple of times when N-Scan on the Android stopped retrieving data when getting seat information after I made network configuration changes to them. A reboot of the device resolved that issue. We’ll be hitting them harder the next two weeks, so I’ll know more soon as to whether that is an actual N-Scan 6.0 issue or was just some quirk due to changing Android settings on the device.

     

    Assuming no major issues come up in our continued testing, we’re hoping to go live with the new MC40 scanners and N-Scan 6.0 late this month.

     

    Thanks,

    David

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rathi Kumar
    Sent: Wednesday, September 10, 2014 6:36 AM
    To: David Frederick
    Subject: [Tessitura Technical Forum] Android Devices with N-Scan 6.0

     

    Hi,

    I was wondering if anyone out there has started the process of testing or is currently using in a live environment Android devices with N-Scan 6.0 and if so how it's going?

    We're still having a heck of a time making our MC55s work consistently and so our next thought is to try out an Android device concurrently with our MC55s to see if the same issues arise.

    If anyone has advice on how Android devices seem to fare and suggestions on models, I'd appreciate it.

    Thanks,
    Rathi 




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Reply
  • Former Member
    Former Member $organization

    Rathi:

     

    We had a lot of trouble with our MC55s dropping connectivity too, until we separated our wireless traffic on our access points.  We installed additional wireless access points specifically for the NScan units only, and we limit connectivity to those access points to the MAC addresses of our MC55 units.  That has helped a great deal.  We still have an occasional disconnect, so we try to have a booted spare scanner on stand-by to switch to quickly while we reboot the dropped device, but not near as much trouble as we had before separating the traffic on the access points.  If you don’t already have your network setup that way, it might be something to try.

     

     

    Penny Tabor

    Director of IT

    Midland Center for the Arts

    Midland, MI 48640    

                                         Comptia                                              

     

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rathi Kumar
    Sent: Thursday, September 11, 2014 10:08 AM
    To: Tabor, Penny
    Subject: RE: [Tessitura Technical Forum] Android Devices with N-Scan 6.0

     

    Hi David,


    Thanks for the reply.  It would be great if you could keep me in the loop as to how you guys get on.

     

    We’ve been having a lot of issues with our MC55s where they drop their connection to the server in the middle of an ingress even though they are all rebooted and working at the start of the evening, so I’d be curious to know if you guys experience the same sort of thing with the MC40s.

     

     

    --
    Rathi Kumar | Business Systems Analyst | 020 7424 8463 | www.roundhouse.org.uk

    Each year the Roundhouse works with over 3,000 11-25s enabling them to realise their creative potential; and offers audiences of all ages new and extraordinary experiences in live music, circus, theatre and new media.


    Roundhouse Trust registered office: 100a Chalk Farm Road, London NW1 8EH. A company limited by guarantee. Registered in England and Wales. Company number 3572184. Charity number 1071487. This message is private and confidential. If you've received it in error, please notify us and remove it from your system.

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of David Frederick
    Sent: 10 September 2014 21:23
    To: Rathi Kumar
    Subject: RE: [Tessitura Technical Forum] Android Devices with N-Scan 6.0

     

    Hi Rathi,

     

    We’re in the midst of testing the MC40 Android-based ticket scanners with N-Scan 6.0. So far, it has been going well; we have successfully scanned multiple tickets for entry and exit. It seems to be paying attention to key error conditions, like a ticket for the wrong performance, wrong date/time, etc.  

     

    I have had a couple of times when N-Scan on the Android stopped retrieving data when getting seat information after I made network configuration changes to them. A reboot of the device resolved that issue. We’ll be hitting them harder the next two weeks, so I’ll know more soon as to whether that is an actual N-Scan 6.0 issue or was just some quirk due to changing Android settings on the device.

     

    Assuming no major issues come up in our continued testing, we’re hoping to go live with the new MC40 scanners and N-Scan 6.0 late this month.

     

    Thanks,

    David

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Rathi Kumar
    Sent: Wednesday, September 10, 2014 6:36 AM
    To: David Frederick
    Subject: [Tessitura Technical Forum] Android Devices with N-Scan 6.0

     

    Hi,

    I was wondering if anyone out there has started the process of testing or is currently using in a live environment Android devices with N-Scan 6.0 and if so how it's going?

    We're still having a heck of a time making our MC55s work consistently and so our next thought is to try out an Android device concurrently with our MC55s to see if the same issues arise.

    If anyone has advice on how Android devices seem to fare and suggestions on models, I'd appreciate it.

    Thanks,
    Rathi 




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    ________________________________________________________________________
    This e-mail has been scanned for all viruses by Star Internet




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!


    ________________________________________________________________________
    This e-mail has been scanned for all viruses by Star Internet
    ________________________________________________________________________




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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