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SSRS print control in Tessitura not doing anything

Wayne Evans
$organization

Is anyone else getting a problem with the Print control with SSRS.  It appears on the screen and I've installed the 2012 R2 SSRS print control plugin (manually did this).  I've also updated to the latest version too:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=35747

 

When I click on the printer button from within Tessitura , nothing happens, but I can manually run the SSRS reports directly from the database server and when I click the print button, the print control appears.  I am able to create PDFs XLS etc... from within the client.

Any ideas gratefully received.

Thanks

Wayne

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  • Former Member
    Former Member $organization

    I am having the same problem. Since no other people on the company were having problems, I thought it was a problem with my computer which i was going to research when I had more time. But I have IE 11 installed, so I guess this explains it. My work around is to save the report as PDF and then print it from Acrobat Reader. A little annoying but not enough to convince me to roll back to IE 10.

     

    Fernando Margueirat
    Business Analyst
    The National Ballet of Canada
    470 Queens Quay West
    Toronto, Ontario
    M5V 3K4
    P: 416 345 9686 x453
    F: 416 345 8323

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Wayne Evans
    Sent: September-04-14 2:23 PM
    To: Fernando Margueirat
    Subject: Re: [Tessitura Technical Forum] SSRS print control in Tessitura not doing anything

     

    Thanks. We are on IE11 and dont have the option of rolling back to IE10 without quite a bit of work.

    If its a known bug, they'll be a fix at some point then I guess.

     

    Time for a bit more digging from me. 

    Thanks for the ideas etc...

    Wayne

    From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com>
    Sent: 9/4/2014 12:40:41 PM

    Wondering if you are on IE v11 and this has anything to do with that incompatibility, i.e we had to roll users back to IE v10 to get the SSRS print button to work.




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  • $organization in reply to Former Member

    Hi Guys

    I think I've got it.  If anyone that is following this thread and on IE11 is prepared to have a try that'd be awesome (said in The Lego Movie accent).  

    Edit the file (your location may vary):

    C:\services\Tessitura\Services\TessituraWeb\Reports\ViewReport.aspx

    Change line 12 from 

    <meta http-equiv="X-UA-Compatible" content="IE=edge">

    to

    <meta http-equiv="X-UA-Compatible" content="IE=10">

    Save the file and try printing a report in the client

    Video clip of my results

    http://screencast.com/t/sm1BUlzTx

  • $organization in reply to Wayne Evans

    Wayne,

    Thanks for this tip. So far, its working like a champ

  • $organization in reply to Wayne Evans

    Wayne,

    Thanks for sharing this! It's working great for us.

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