• Replies 12 replies
  • Subscribers 339 subscribers
  • Views 42 views
  • Users 0 members are here
Related

SSRS print control in Tessitura not doing anything

Wayne Evans
$organization

Is anyone else getting a problem with the Print control with SSRS.  It appears on the screen and I've installed the 2012 R2 SSRS print control plugin (manually did this).  I've also updated to the latest version too:

http://www.microsoft.com/en-us/download/confirmation.aspx?id=35747

 

When I click on the printer button from within Tessitura , nothing happens, but I can manually run the SSRS reports directly from the database server and when I click the print button, the print control appears.  I am able to create PDFs XLS etc... from within the client.

Any ideas gratefully received.

Thanks

Wayne

Parents
  • Former Member
    Former Member $organization

    Wayne

     

    Thanks for this info and the video. As per this link http://stackoverflow.com/questions/6771258/whats-the-difference-if-meta-http-equiv-x-ua-compatible-content-ie-edge-e, it seems that “edge” should be compatible with IE 11 too. While you were researching this, did you see any mentions of this not being the case? It might be just a bug or that I’m not understanding how the setting works (most probable scenario J).

     

    I’m reluctant to try this right now. We recently upgraded to version 12.1 and we have been going through some SSRS reporting problems that we are still working to fix. Don’t want to add another change right now, but will try it in a couple of weeks.

     

    Thanks again.

     

    Fernando Margueirat
    Business Analyst
    The National Ballet of Canada
    470 Queens Quay West
    Toronto, Ontario
    M5V 3K4
    P: 416 345 9686 x453
    F: 416 345 8323

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Wayne Evans
    Sent: September-05-14 8:24 AM
    To: Fernando Margueirat
    Subject: RE: [Tessitura Technical Forum] SSRS print control in Tessitura not doing anything

     

    Hi Guys

    I think I've got it.  If anyone that is following this thread and on IE11 is prepared to have a try that'd be awesome (said in The Lego Movie accent).  

    Edit the file (your location may vary):

    C:\services\Tessitura\Services\TessituraWeb\Reports\ViewReport.aspx

    Change line 12 from 

    <meta http-equiv="X-UA-Compatible" content="IE=edge">

    to

    <meta http-equiv="X-UA-Compatible" content="IE=10">

    Save the file and try printing a report in the client

    Video clip of my results

    http://screencast.com/t/sm1BUlzTx

    From: Fernando Margueirat <bounce-fernandomargueirat4910@tessituranetwork.com>
    Sent: 9/4/2014 7:26:54 PM

    I am having the same problem. Since no other people on the company were having problems, I thought it was a problem with my computer which i was going to research when I had more time. But I have IE 11 installed, so I guess this explains it. My work around is to save the report as PDF and then print it from Acrobat Reader. A little annoying but not enough to convince me to roll back to IE 10.

     

    Fernando Margueirat
    Business Analyst
    The National Ballet of Canada
    470 Queens Quay West
    Toronto, Ontario
    M5V 3K4
    P: 416 345 9686 x453
    F: 416 345 8323

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Wayne Evans
    Sent: September-04-14 2:23 PM
    To: Fernando Margueirat
    Subject: Re: [Tessitura Technical Forum] SSRS print control in Tessitura not doing anything

     

    Thanks. We are on IE11 and dont have the option of rolling back to IE10 without quite a bit of work.

    If its a known bug, they'll be a fix at some point then I guess.

     

    Time for a bit more digging from me. 

    Thanks for the ideas etc...

    Wayne

    From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com>
    Sent: 9/4/2014 12:40:41 PM

    Wondering if you are on IE v11 and this has anything to do with that incompatibility, i.e we had to roll users back to IE v10 to get the SSRS print button to work.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

  • $organization in reply to Former Member

    Hi Fernando

    Reporting services looks like it needs to be run in compatibility mode for the print icon to show, but there seems to be a conflict between compatability modes and ie-edge. This is a microsoft - not tessitura issue.

     

    The same file on your reporting services location (db server) I believe is set to ie-5 (I think - im not on the system to check). The webservice might use this, but this iis service looks like a re-written reporting services engine with tess tweaks.

     

    To try it out without making any changes to any system.  These are client side only.

    Tun any RS report

    Right click somewhere and get the full url inc the auth token

    Open IE 11 and paste the link

    Try to print (wont work)

    Press F12 on the IE window  (developer mode)

    Change ie-edge to ie-10 and the report will reload

    Press print and it prints

     

    Caviat: Dont change your production environment without speaking to tessitura first. Test environment only.

Reply
  • $organization in reply to Former Member

    Hi Fernando

    Reporting services looks like it needs to be run in compatibility mode for the print icon to show, but there seems to be a conflict between compatability modes and ie-edge. This is a microsoft - not tessitura issue.

     

    The same file on your reporting services location (db server) I believe is set to ie-5 (I think - im not on the system to check). The webservice might use this, but this iis service looks like a re-written reporting services engine with tess tweaks.

     

    To try it out without making any changes to any system.  These are client side only.

    Tun any RS report

    Right click somewhere and get the full url inc the auth token

    Open IE 11 and paste the link

    Try to print (wont work)

    Press F12 on the IE window  (developer mode)

    Change ie-edge to ie-10 and the report will reload

    Press print and it prints

     

    Caviat: Dont change your production environment without speaking to tessitura first. Test environment only.

Children
No Data