Hello,
My apologies if this issue has been addressed, I wasn't able to find a similar post using keyword searches.
We would love to start running reports based on Membership Details, but the Amount column is not reliable. Often we have to deactivate memberships that were incorrectly set up and reenter them, in which case the Member Amount of their reentered membership is $0. Also, for reasons that we can't explain, the Membership window does not always show up in the contribution editor: where is usually is there's a blank blue square.
Has anyone had a simliar problem? How can these memberships be fixed so that they represent the correct amount pledged for their member level? Can this be done without updating them directly in the tables. And if we did do that, would other areas be negatively affected?
Any ideas would be greatly appreciated. Thank you!
Kelly
Sorry for the late post but I did want to mention something about the blank blue square. I'm not sure of all the things that may trigger this but if you have been working in the contribution editor and have a fund pre-populated from the last transaction and you click "new" without applying any money to your current transaction this will release the membership tab where you will be greeted with just a blank blue box.Also, even if you go and add a value to the payments window (Ctrl-p) it will still show up blank if you have not entered a value in the payment box on the lower left.I'm not sure if this is the thing that is causing this for you but I hope this can be of some help.
Cheers!