Client Email Confirmations – text formatting

Hi all,

We have started using Tessitura for Schools bookings, and as part of this process we are sending email confirmations from the client.

We have created a Content Type called Performances Notes that is added at either Production Season or Performance level.  In the value for this Content Type we enter text about the performance and any special instructions for the Teacher.  Then, based on the performances within the order, these Performance Notes are displayed on the email confirmation.

We have found that this solution is limited in that we are not able format the text, it displays as one continuous string.  Therefore the notes don’t draw much attention and may not be read by the Teacher.

Has anyone found a way to present formatted text on email confirmations without hard coding this in the email template itself?  We only want to do simple formatting, probably using basic html tags, such as spacing, bold, italics etc.  The solution needs to be accessible to the Schools Booking team who will create the notes initially and update them if details change.

Thanks in advance,

Kim