Has anyone got any experience of using Tessitura to handle seat/table reservations for pre theatre meals?
We are exploring the idea of constructing a new auditorium on the system with a seating layout to match our restaurant when it is built next year. At this stage we are just looking at how far we can push Tessitura to provide this functionality.
The long term aim is to try and get the table reservation process tied into our website which integrates with Tessitura so that people can book show tickets and book a table at the same time.
Your thoughts/ideas would be greatly appreciated.
Mike Cornthwaite
Hi Mike,
We introduced a dining reservation page within the purchase path for our Festival this year, it's been quite successful.
Each of the Restaurant options are set up as a production in Tessitura, their performance IDs are then associated to the Opera performance that they relate to using web content fields.
Once the user has added the production to their basket they are offered dining before proceeding to payment. Our restaurants are laid out different dependant on the number of covers and party sizes, so the venue used is general admission, this allows us to use the same facility for each of the different venues and instead pull the restaurant name from another content field in the Title section of ticketing setup.
If users have not added the dining when initially offered, they have the option to add it from the basket later in the process, in case they change their mind.
Hope that all makes sense / is useful.
Thanks,Caspian
Thanks everyone for your responses.
It's good to know others have been down this route and that it is at least possible to implement a solution using Tessitura.
We're at a very early stage at the moment so we'll have a think about exactly what we want to achieve and I may have more questions soon as we get into the detail of setting it up.
Mike
We also allow customers to reserve tables in our restaurants both via our call centre and via the Royal Albert Hall website.
We have restaurant facilities, and within the facility we have the zones set up as time slots that are available to book. This allows us to blackout times that aren't available (if there isn't a matinee) and open times up if the restaurants are opening earlier or even for post show dining.
I'd be happy to send you screen shots of how we have set it up and what we have learnt, good and bad about the way we have things!
Caryl