Hi all, we are having a bizarre problem on one of our client workstation. Whenever a user tries to open the constituent module on that machine Tess client gets shut down immediately. User can open any other screen or module without any problem. User can also search constituent from Constituent Search screen. Application only fails when user tries to open any constituent details, by selecting a constituent record, from the constituent search screen or from the last six saved constituents from the Constituents menu.
We re-setup Tess client, manually copied all the Tessitura Client and PBVM files on that machine but are still having the same problem. It’s only happening on this particular workstation and for any user and any Tess client (both Live and Test). It’s a relatively new workstation with enough RAM and free hard disk space. All other applications on this machine are also running smoothly.
Have any of you ever encountered this problem or do you have any clue why it’s happening so? Thanks for any help.
Mo
Business Analyst The National Ballet of Canada
Business Analyst
The National Ballet of Canada
I had a very similar problem which affected only one constituent. I tracked the problem eventually to the customised header. Running a trace located the exact bit of code which was failing and exiting the programme. Try starting a trace and then searching for a constituent on that PC.
Good luck.
Debbie