Hi all, we are having a bizarre problem on one of our client workstation. Whenever a user tries to open the constituent module on that machine Tess client gets shut down immediately. User can open any other screen or module without any problem. User can also search constituent from Constituent Search screen. Application only fails when user tries to open any constituent details, by selecting a constituent record, from the constituent search screen or from the last six saved constituents from the Constituents menu.
We re-setup Tess client, manually copied all the Tessitura Client and PBVM files on that machine but are still having the same problem. It’s only happening on this particular workstation and for any user and any Tess client (both Live and Test). It’s a relatively new workstation with enough RAM and free hard disk space. All other applications on this machine are also running smoothly.
Have any of you ever encountered this problem or do you have any clue why it’s happening so? Thanks for any help.
Mo
Business Analyst The National Ballet of Canada
Business Analyst
The National Ballet of Canada
Hi Mo
We had a mysterious problem with a particular group of users loading the constituent screen (not crashing, but a slow load), which turned out to be caused by a problem in their constituent header. You might want to switch a test user to a plain vanilla header to check.
Another thing to check in that context, is whether that workstation has competing powerbuilder installations – if another program has installed a different version of the PBVM files, and the Tess PBVM files are not the first ones in the PATH, you can run into conflicts, apparently.
KEN MCSWAIN BUSINESS SOLUTIONS MANAGER
KEN.MCSWAIN@SYDNEYOPERAHOUSE.COM
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