Hello. We have a problem subscription package order where 4 tickets in a sub package haven't been print (for some reason) and won't print and won't re-print. So the customer has 28 tickets from this order but not these particular 4. Of course all the printed tickets have status TPD but above mentioned 4 tickets are SUP. However, as I said we can neither print nor re-print these 4 SUP tickets. AND of course we can neither return nor delete these sub-lines.
The only solution I can see is to run a simple SQL query to change the status of these particular sub-lines items from SUP to TPD so that they can either be re-printed or cancel the whole package and start again. And when I say simple query ..... I think I must mean I'm simple and after a hectic 40 mins in the box office I can't get my head around how to write the query. I'm appealing for assistance.
Darrell
If you are looking to print unpaid tickets (where you will be collecting money at a later date) I would recommend using the payment method Invoice to pay off the tickets and then you can print them.