Good morning Tessiturians!
I have a question regarding scheduled reports in a Consortium Environment. Since we're sharing a database and report server we had our IT Vendor set-up a generic "reports@ticketssb.org" account rather than our previous use of "boxoffice@granadasb.org" to prevent any confusion with the various presenters across the consortium.
However, if anyone replies to a report with this generic account we're the only member that receives the reply. I can't help but think that there must be a better way to manage these.
How have other Consortiums dealt with this issue? Any suggestions on what we might be able to do?
Thanks!Short
Not sure there's a really good way around that. Not sure what circumstances would warrant someone replying to an automatically generated email. But you might be able to set up some forwarding rules in Outlook based on the domain of the person replying that would send the message on to someone else in that organization.
- Levi
We're not in a consortium, but we sometimes will just make an auto response message that says something like 'Oops. This isn't the email to mail to.' And then let them figure out who to actually mail it to.
- Heather