We’re looking at moving to RAMP and wanted to get a sense how other organizations handle token management.
Do you distribute tokens like you do keys or passcards? Do you keep all tokens in-house and users must check out a token before they start work? How do you handle tokens for users who work remotely? What are your policies for lost tokens?
Thanks much,
Jeanne DeVore | Technology Manager Chicago Shakespeare Theater
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Our remote users are pretty good about keeping their tokens with them, but as mentioned earlier, if they leave them at home, we just permanently swap the token, and they give us the old token back for stock. Hasn't been a problem thus far.
Most staff tend to leave the token at the office at the desk.
We do maintain a store of 5 or so tokens so that we can easily swap.
CC