We’re looking at moving to RAMP and wanted to get a sense how other organizations handle token management.
Do you distribute tokens like you do keys or passcards? Do you keep all tokens in-house and users must check out a token before they start work? How do you handle tokens for users who work remotely? What are your policies for lost tokens?
Thanks much,
Jeanne DeVore | Technology Manager Chicago Shakespeare Theater
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Box office staff leave their tokens at the box office.
They are handed out like keys. By preference most staff leave their tokens at the office.
Since they are assigned like keys if they work at home they take the fob home.
We have not lost a token but I we would replace it.
The one thing to think about is you may want to scale back the number of users for Tessitura. We found that there were a number of people with logins that never accessed the system or only ran a couple of reports. Several people are happy with just getting reports automatically mailed to them.
Jason Song
IT Manager
Scottsdale Cultural Council
P 480.425.5340
C 480.529.4653
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jeanne DeVore Sent: Tuesday, February 11, 2014 9:28 AM To: Jason Song Subject: [Tessitura Technical Forum] RAMP Token Management
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