RAMP Token Management

Hi Jeanne,

Each organization handles things a little differently but here are a few general things I've seen.

- Full time employees are required to sign a receipt acknowledging that they received the token.

- For part time employees (usually in the box office) the shift supervisor issues the token at the beginning of the shift and collects it when the agent clocks out.  Bear in mind that you will still need one token per employee regardless of the number of hours they are working.

- Lost tokens are handled in the same manner that any other company asset would be (i.e. key cards, computers, etc).

- Remote employees (which I was for a time) will still need a token.  These can be Fed Exed or mailed.

- Usually, if someone forgets or loses a token we will issue a new one and when they find or recover their original they return the original to us. The process of switching tokens is not tough, but it does require a ticket to be submitted to RAMP support, so it is easier to let them keep the replacement and put the original back into inventory. The employee has to sign a new receipt for the replacement token.

- Because of the expense of tokens, it is worth your time to carefully consider who should be issued a token.  With the introduction of web reports and dashboards, you can reduce your token needs by directing executives and others who only need a few reports to the web reports page.  this will require a Tessitura login but not a RAMP account.

I helped to on board a consortium with around 120 users and the process was much less of a headache than I imagined it would be.

Let me know if you have any other questions.

- Levi

Hi Jeanne,

Each organization handles things a little differently but here are a few general things I've seen.

- Full time employees are required to sign a receipt acknowledging that they received the token.

- For part time employees (usually in the box office) the shift supervisor issues the token at the beginning of the shift and collects it when the agent clocks out.  Bear in mind that you will still need one token per employee regardless of the number of hours they are working.

- Lost tokens are handled in the same manner that any other company asset would be (i.e. key cards, computers, etc).

- Remote employees (which I was for a time) will still need a token.  These can be Fed Exed or mailed.

- Usually, if someone forgets or loses a token we will issue a new one and when they find or recover their original they return the original to us. The process of switching tokens is not tough, but it does require a ticket to be submitted to RAMP support, so it is easier to let them keep the replacement and put the original back into inventory. The employee has to sign a new receipt for the replacement token.

- Because of the expense of tokens, it is worth your time to carefully consider who should be issued a token.  With the introduction of web reports and dashboards, you can reduce your token needs by directing executives and others who only need a few reports to the web reports page.  this will require a Tessitura login but not a RAMP account.

I helped to on board a consortium with around 120 users and the process was much less of a headache than I imagined it would be.

Let me know if you have any other questions.

- Levi