Weird Amex Charges...

-----Original Message-----
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Alan Levine
Sent: Tuesday, January 28, 2014 7:07 PM
To: Dave Alton
Subject: Re: [Tessitura Technical Forum] Weird Amex Charges...

Dave,

We has this very same issue. Very significant fees. We called Element, and they promised to fix it. So far they have succeeded in getting about a third of the fees refunded and are working on the rest. I suggest you get in touch directly with Element

Alan Levine

On Jan 28, 2014, at 9:46 PM, "Dave Alton" > wrote:


Hey all,

We have been using Element Payment processing since September and have been extremely happy with them thus far. We have had a few hiccups here and there but overall we have been extremely happy.

On the 15th Element was taken over by Vantiv and all of the systems on the back end have changed. As of that date we are also seeing a Point of Sale Terminal Not Sent fee on our transactions. This is new and is a significant charge compared with our other charges. We didn't make any changes prior to the 15th and we can see some transactions work fine where as others don't have this fee. Our website we get this fee every time which we didn't used to. Our phone room we see the fee on one transaction but no the other. I have two questions:

1. Is anyone else seeing this fee either with Element or Transcend if so how did you fix it?

2. Has anyone suddenly seen this happening with their AMEX transactions?

Your answers will be incredibly helpful and if you are on Element and you process AMEX can you check to see if you are getting charged? Maybe everyone should check and see if suddenly AMEX changed something but didn't bother to tell us?

Thanks,

Dave Alton





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-----Original Message-----
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Alan Levine
Sent: Tuesday, January 28, 2014 7:07 PM
To: Dave Alton
Subject: Re: [Tessitura Technical Forum] Weird Amex Charges...

Dave,

We has this very same issue. Very significant fees. We called Element, and they promised to fix it. So far they have succeeded in getting about a third of the fees refunded and are working on the rest. I suggest you get in touch directly with Element

Alan Levine

On Jan 28, 2014, at 9:46 PM, "Dave Alton" > wrote:


Hey all,

We have been using Element Payment processing since September and have been extremely happy with them thus far. We have had a few hiccups here and there but overall we have been extremely happy.

On the 15th Element was taken over by Vantiv and all of the systems on the back end have changed. As of that date we are also seeing a Point of Sale Terminal Not Sent fee on our transactions. This is new and is a significant charge compared with our other charges. We didn't make any changes prior to the 15th and we can see some transactions work fine where as others don't have this fee. Our website we get this fee every time which we didn't used to. Our phone room we see the fee on one transaction but no the other. I have two questions:

1. Is anyone else seeing this fee either with Element or Transcend if so how did you fix it?

2. Has anyone suddenly seen this happening with their AMEX transactions?

Your answers will be incredibly helpful and if you are on Element and you process AMEX can you check to see if you are getting charged? Maybe everyone should check and see if suddenly AMEX changed something but didn't bother to tell us?

Thanks,

Dave Alton





This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

________________________________

This e-mail message is intended only for the recipient(s) named above. This message may contain trade secrets, attorney-client communication, or other privileged and confidential information. Any review, re-transmission, dissemination, reproduction or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the Sender and delete the material from any computer.


This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums.

In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!