Strange boca printer issue

Have you tried removing the printer from the computer (control panel, devices and printers, right-click, remove device)?  Then plug the printer back in and go through a fresh install.  We have all sorts of problems connecting a printer to a computer that previously had a printer installed – even moving a ticket printer from one computer to another sometimes presents these headaches.

Hi all.  I have two boca printers, one with a parallel interface and a COM port interface, and the other with a USB interface and parallel interface.  All of a sudden I can't get either one to print over any of the interfaces.  It started with one of the printers so I grabbed a spare we had lying around, connected it and it's having the same problem.

What happens is I install the printer, use the generic text driver, but when I try to print you see the job spool in the queue, you see the files created in the spools>printers folder, but nothing comes out of the printers.  There's no activity on the printers themselves to indicate a job was sent to them.  If I press the Test button a test ticket prints correctly.

I've replaced cables, PC's, drivers, etc.  I've done just about everything I can come up with but these two printers simply will not print.  Oh yeah, they print fine if I use the HP LaserJet IIP driver but since Tessitura won't see hte printer if it uses any driver other than the generic text driver that doesn't help.

This issue has been going on for a week now and I have a group of people who can't print tickets at all because of it.  I need some help, please.  8)

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Have you tried removing the printer from the computer (control panel, devices and printers, right-click, remove device)?  Then plug the printer back in and go through a fresh install.  We have all sorts of problems connecting a printer to a computer that previously had a printer installed – even moving a ticket printer from one computer to another sometimes presents these headaches.

Hi all.  I have two boca printers, one with a parallel interface and a COM port interface, and the other with a USB interface and parallel interface.  All of a sudden I can't get either one to print over any of the interfaces.  It started with one of the printers so I grabbed a spare we had lying around, connected it and it's having the same problem.

What happens is I install the printer, use the generic text driver, but when I try to print you see the job spool in the queue, you see the files created in the spools>printers folder, but nothing comes out of the printers.  There's no activity on the printers themselves to indicate a job was sent to them.  If I press the Test button a test ticket prints correctly.

I've replaced cables, PC's, drivers, etc.  I've done just about everything I can come up with but these two printers simply will not print.  Oh yeah, they print fine if I use the HP LaserJet IIP driver but since Tessitura won't see hte printer if it uses any driver other than the generic text driver that doesn't help.

This issue has been going on for a week now and I have a group of people who can't print tickets at all because of it.  I need some help, please.  8)

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!