Hi all. I have two boca printers, one with a parallel interface and a COM port interface, and the other with a USB interface and parallel interface. All of a sudden I can't get either one to print over any of the interfaces. It started with one of the printers so I grabbed a spare we had lying around, connected it and it's having the same problem.
What happens is I install the printer, use the generic text driver, but when I try to print you see the job spool in the queue, you see the files created in the spools>printers folder, but nothing comes out of the printers. There's no activity on the printers themselves to indicate a job was sent to them. If I press the Test button a test ticket prints correctly.
I've replaced cables, PC's, drivers, etc. I've done just about everything I can come up with but these two printers simply will not print. Oh yeah, they print fine if I use the HP LaserJet IIP driver but since Tessitura won't see hte printer if it uses any driver other than the generic text driver that doesn't help.
This issue has been going on for a week now and I have a group of people who can't print tickets at all because of it. I need some help, please. 8)
I’m an Admin and not part of the Box Office.
To test ticket printing I had to install a serial card in my machine (my machine does not have any serial or parallel ports).
I installed the serial card and the card’s driver (using the provided disk).
Then, I added the default text printer and driver (did not use a Boca provided disk).
The Boca wouldn’t print.
That’s when I started searching and found the O/S assigned the card to COM3.
The default text printer was using COM1 (which is normal).
When I changed the default text printer to use COM3 it worked.
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jon Harrison Sent: Tuesday, January 14, 2014 10:35 To: Wendell Baskin Subject: RE: [Tessitura Technical Forum] Strange boca printer issue
Thanks Wendell. I'll check in that. So when you installed the Boca on your system the installation created COM3? If so, did you use the disk that came with the Boca to get that COM port installed?
From: Wendell Baskin <bounce-wendellbaskin7249@tessituranetwork.com> Sent: 1/14/2014 10:11:17 AM
Good day, Jon
I had a similar problem with a Boca connected directly to my machine
After much searching, the serial card for the Boca was using COM3 (go to Device Mgr>Ports).
Usually, the serial card uses COM1.
Unsure if this may address your problem, but it resolved mine.
Best Regards
Wendell Baskin
Bass Hall – Fort Worth
wbaskin@basshall.com
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jon Harrison Sent: Tuesday, January 14, 2014 09:59 To: Wendell Baskin Subject: [Tessitura Technical Forum] Strange boca printer issue
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Ah okay. Well I'm sure the PC I'm testing with has only one COM port and it's COM1. It's the built-in COM port that some PC's come with. Darn, I was hoping maybe that was the answer. I'm still looking for a fix. This is getting ridiculous.