Strange boca printer issue

Good day, Jon

I had a similar problem with a Boca connected directly to my machine

After much searching, the serial card for the Boca was using COM3 (go to Device Mgr>Ports).

Usually, the serial card uses COM1.

Unsure if this may address your problem, but it resolved mine.

Best Regards

Wendell Baskin

Bass Hall – Fort Worth

wbaskin@basshall.com

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jon Harrison
Sent: Tuesday, January 14, 2014 09:59
To: Wendell Baskin
Subject: [Tessitura Technical Forum] Strange boca printer issue

Hi all.  I have two boca printers, one with a parallel interface and a COM port interface, and the other with a USB interface and parallel interface.  All of a sudden I can't get either one to print over any of the interfaces.  It started with one of the printers so I grabbed a spare we had lying around, connected it and it's having the same problem.

What happens is I install the printer, use the generic text driver, but when I try to print you see the job spool in the queue, you see the files created in the spools>printers folder, but nothing comes out of the printers.  There's no activity on the printers themselves to indicate a job was sent to them.  If I press the Test button a test ticket prints correctly.

I've replaced cables, PC's, drivers, etc.  I've done just about everything I can come up with but these two printers simply will not print.  Oh yeah, they print fine if I use the HP LaserJet IIP driver but since Tessitura won't see hte printer if it uses any driver other than the generic text driver that doesn't help.

This issue has been going on for a week now and I have a group of people who can't print tickets at all because of it.  I need some help, please.  8)

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