Ticket History from v11 to v12

Hi Ray,

We just went live with v12, but are temporarily using our previous ticket history table and screen. We have a similar situation where our current history table has data from a legacy system. My current plan is to migrate this data over to the new table.

The only other option I can think of right now is building a view that perhaps pulls from both sources, and using that view on the ticket history screen. But that probably means you wouldn’t be able to use the standard ticket history screen (unless the screen was developed with the ability to pull in custom data elements).

Sorry I do not have any exciting answer… But I’ll respond back to this thread once I work on our solution, which I expect to do over the next two weeks. Maybe someone else will have a compelling option to post!

Thanks,

David

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ray Bernard
Sent: Thursday, January 9, 2014 12:38 PM
To: David Frederick
Subject: [Tessitura Technical Forum] Ticket History from v11 to v12

Hi,

At the Science Museum, we have legacy ticket data from our previous software, in v11 (and  previous versions)  in Ticket History. In testing the migration to v12 this valuable information is not longer readily available. While we like the greater detail in the v12 History, we don't want to lose ready access to legacy data. Have any other organizations encountered this? How are you handling it? Are there any alternatives for scripted "back filling"of  this data into v12constituent records post migration?

Thanks.

Ray

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Hi Ray,

We just went live with v12, but are temporarily using our previous ticket history table and screen. We have a similar situation where our current history table has data from a legacy system. My current plan is to migrate this data over to the new table.

The only other option I can think of right now is building a view that perhaps pulls from both sources, and using that view on the ticket history screen. But that probably means you wouldn’t be able to use the standard ticket history screen (unless the screen was developed with the ability to pull in custom data elements).

Sorry I do not have any exciting answer… But I’ll respond back to this thread once I work on our solution, which I expect to do over the next two weeks. Maybe someone else will have a compelling option to post!

Thanks,

David

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Ray Bernard
Sent: Thursday, January 9, 2014 12:38 PM
To: David Frederick
Subject: [Tessitura Technical Forum] Ticket History from v11 to v12

Hi,

At the Science Museum, we have legacy ticket data from our previous software, in v11 (and  previous versions)  in Ticket History. In testing the migration to v12 this valuable information is not longer readily available. While we like the greater detail in the v12 History, we don't want to lose ready access to legacy data. Have any other organizations encountered this? How are you handling it? Are there any alternatives for scripted "back filling"of  this data into v12constituent records post migration?

Thanks.

Ray

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Technical Forum. You may reply to this message to post to the Technical forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!