we have an issue with sub packages on the web... once singles go on sale the web packages (which looks at "open" seats) starts droping seating sections, showing them as "Sold Out" when there are tons of Sub holds. I've run in to this before and the solution was to adjust the web seat config (?) to look at both "Open" and "SUB" holds for packages. Can someone help me direct out Tech folks where to find this?
Hi Michael,
We have seating flags set in our web config files to allow or disallow seating for packages or specific concerts. I'm not sure that's helpful or not, but that's pretty much the end of my web config "expertise" (ha!).
Lesley