web seat config opens and sub holds

Michael,

The web API cannot break hold codes.  There is no setting to change this.  If you are holding seats for subscriptions with hold codes you won't be able to sell shose seats on the web.

You have two options.  You could use allocation codes to hold your subscrtiption seats.  To do this you would set set the subscription allocation code so that you can only break through it when you are in the subscription mode of sale.  The only caveat here is that allocation codes are not displayed on the composite map for packages, so your staff would not see which seats are allocated when seating a package.  Here's a link to the Allocations document if you want to learn more about them: 

The other option you have is to set the web API to not seat package orders, and then your staff would go back and seat them later.

Michael,

The web API cannot break hold codes.  There is no setting to change this.  If you are holding seats for subscriptions with hold codes you won't be able to sell shose seats on the web.

You have two options.  You could use allocation codes to hold your subscrtiption seats.  To do this you would set set the subscription allocation code so that you can only break through it when you are in the subscription mode of sale.  The only caveat here is that allocation codes are not displayed on the composite map for packages, so your staff would not see which seats are allocated when seating a package.  Here's a link to the Allocations document if you want to learn more about them: 

The other option you have is to set the web API to not seat package orders, and then your staff would go back and seat them later.

Thanks Kevin,

We currently have the web api set to not seat web orders.  We run a report and do that manually.  The problem has more to do with the radio button that the user uses to select the seating section for their sub purchase.  We have a large hall with lots of small seating sections.  When single sales break up the package so the same "open" seat is no longer available through the whole package the section shows on the web as being sold out.  We still have "sub" holds that hold the same seat all the way throught a package so that we can sell a fixed seat package but the web doesn't see these seats as available.  The web needs to "see" both open seats and sub holds as being available. 

When I ran into this same issue in a previous position it was a simple matter of adjusting some code or table.  I don't remember exactly where it is though...