Sometimes we find that some "orphan" web transactions leave seats locked for several hours and even days. We are trying to find a way to detect these locked seats so we can release them immediately. Although it is easy to find the seats that are locked, we don't know how to find if they are being held by current web purchases. Does anyone knows if there is a way to find when a seat has been locked? That way we can identify the seats that have been locked for some time, e.g .1 hour.
Thanks
Business Analyst The National Ballet of Canada 470 Queens Quay West Toronto, Ontario M5V 3K4 P: 416 345 9686 x453 F: 416 345 8323
I am using shared report from FootPrints ‘Web Current Seat Locks’ Solution 171.
Sabina
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Richard Glass Sent: Thursday, November 21, 2013 11:52 AM To: Sabina Spilkin Subject: Re: [Tessitura Technical Forum] Finding when a seat has been locked
Chris,
I would be interested in your report of "orphan orders" as we occasionally have the same problem here at SCR
Thanks, Richard
Richard Glass, Information Technology Manager
South Coast Repertory
richard@scr.org
From: Chris Jensen <bounce-chrisjensen8841@tessituranetwork.com> Sent: 11/20/2013 4:58:49 PM
I wrote a custom report ages ago that looks for these "orphan" orders that have an row in t_web_order but no corresponding record in t_order.
If interested, drop me an e-mail offline and I'm happy to share.
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