Corporate names starting with a number

We ran into this problem too using single line search - and I was pointed by Tessiturians towards this answer in help:

http://www.tessituranetwork.com/Help_System/Content/Constituent%20Records%20Basic%20Features/Single%20Line%20Search.htm

• Any text enclosed in quotes is interpreted as a name. Last names with numbers, spaces, or special characters, which may be used for company or other group names, must be enclosed in quotes. Using quotes can be useful for excluding household names that begin with an individual's first name that matches the last name for which you are searching. Last names in quotes can also be mixed with first names not in quotes for full name searches, such as Susan "St. James," when the last name has multiple words.

In other words, if it starts with a numeral, put it in quotes - but you might also end with an asterisk (*) inside the quotes - otherwise Tessitura assumes you are typing the entire name. Then it will work in single line search. (Otherwise it thinks the numbers are a postal code or constituent ID). I'd agree it's not intuitive, as it's a bit of a "workaround" in single line search.

But the best option might be to use the Basic Search and the Last/Group Name field - works every time.

This holds true for creating new accounts as well - single line search into a new account is interpreting your number (i.e. 21) into a zip code, which is why it looks like it is leaving the number out of the name field. If you search for "21st Century*" - and nothing appears - and then click New - your account will be created as expected.

Creating a new account from basic search works as expected (just typing 21st Century in Last/Group Name yields a new account with the correct format).

Hope that "clarifies" things a bit?!? :)

Beth

We ran into this problem too using single line search - and I was pointed by Tessiturians towards this answer in help:

http://www.tessituranetwork.com/Help_System/Content/Constituent%20Records%20Basic%20Features/Single%20Line%20Search.htm

• Any text enclosed in quotes is interpreted as a name. Last names with numbers, spaces, or special characters, which may be used for company or other group names, must be enclosed in quotes. Using quotes can be useful for excluding household names that begin with an individual's first name that matches the last name for which you are searching. Last names in quotes can also be mixed with first names not in quotes for full name searches, such as Susan "St. James," when the last name has multiple words.

In other words, if it starts with a numeral, put it in quotes - but you might also end with an asterisk (*) inside the quotes - otherwise Tessitura assumes you are typing the entire name. Then it will work in single line search. (Otherwise it thinks the numbers are a postal code or constituent ID). I'd agree it's not intuitive, as it's a bit of a "workaround" in single line search.

But the best option might be to use the Basic Search and the Last/Group Name field - works every time.

This holds true for creating new accounts as well - single line search into a new account is interpreting your number (i.e. 21) into a zip code, which is why it looks like it is leaving the number out of the name field. If you search for "21st Century*" - and nothing appears - and then click New - your account will be created as expected.

Creating a new account from basic search works as expected (just typing 21st Century in Last/Group Name yields a new account with the correct format).

Hope that "clarifies" things a bit?!? :)

Beth

Thanks all. That was helpful.