Hi all. We implemented Tess v11 via RDS (Windows Server 2008 R2 with SP1 and all available Windows Updates) a few months ago. Though for the most part it's working well there are definitely some issues still lingering or causing problems for end-users, both internal and external (consortium members).
I'm just wondering if any of you doing the same thing (using RDS to deliver Tess) have run into any of the same issues we're seeing. These include:
Credit card transactions timing out and needing to be rerun (swiped again)
Tess crashing upon login
Tess crashing after running okay for a few minutes
Various printer/printing problems
These may not be all the issues we're seeing but they're the ones I can think of right now. Anyone else hosting Tess via RemoteApp/RDS and seeing, or have seen and resolved, these types of issues?
Not sure if this will help, but I found this presentation at the conference pretty informative. Covered alternatives to Windows terminal services (i.e.- 2x), methods of printing and other tidbits.
http://www.tessituranetwork.com/tlcc/2013/Presentations/12-N_Implementing_Terminal_Services.pptx
We do use Remote Desktop for our Miami location – they connect to our network and Tessitura all day long. There are sometimes connectivity issues but unrelated to Tessitura I believe. They don’t print tickets but I do know printing can be the most challenging thing in this environment. So, I plan to experiment with some other methods shown in the presentation. And I want to try them at our remote location Blossom Music Center, where we DO sell tickets!!
…Dave
From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Jon Harrison Sent: Thursday, October 17, 2013 12:39 PM To: Vivino, David Subject: RE: [Tessitura Technical Forum] Tess via RemoteApp (Remote Desktop Services)
What about random Tessitura disconnects, random Tessitura log offs, Tessitura freezing when looking at any given report? Has anyone here experienced these types of issues when serving Tessitura to the users via RemoteApp (Remote Desktop Services)? We are still seeing this happen randomly to users, though admittedly mostly external (consortium) users.
From: Jon Harrison <bounce-jonharrison5102@tessituranetwork.com> Sent: 10/15/2013 1:00:44 PM
Okay, your printer information makes sense now. That's an interesting idea - setting up each printer on the RDS server(s) so that it becomes a print server. We have 3 print servers but all the Boca's are on 2 of them. I'm sure we won't want to turn the RDS servers into print servers, but maybe if I can get the okay to test and the problems disappear maybe I'll get the green light. Jeez, do I really want to have to manage 5 print servers... 8)
Regarding the credit card issue, I know we're going to look at moving away from TranScend and go with Element, but not for a good little while. Are you providing Tessitura for internal and consortium (external) users? What VPN solution are you using? I'm wondering what piece of our puzzle is causing the issue - the SSL VPN appliance, RDS, etc.
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