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pulling list of patron who did NOT attend

Tiffany Elliott (Past Member)
$organization

Hi!

I've had such good luck on the forums...but this one might be a little hard for me to explain, so bear with me. I apologize in advance if this too broad or if I'm not providing enough info to help troubleshoot.

We send a daily email to all patrons who attended the performance the night before (perf_code from a local view which joins T_ORDER_SEAT_HIST and T_SUB_LINEITEM) .  These lists are dynamic and are automatically re-generated every day through wordfly (or email application). The problem is, I'm not sure how to identify patrons whose tickets were NOT scanned (assumedly because they did not attend the show).  We'd like to send them a different message and give them the opportunity to exchange their tickets into something else.

Do any other organizations ever send messages to patrons who did not have their tickets scanned and therefore, are assumed to have missed a performance?

Any help would be great.  Otherwise, I'll have to begin training carrier pigeons.  :-3

Thanks,

Tiffany

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  • $organization

    Thanks Heather!! J

    Yes, this view has been very helpful!

     

    I think I just don’t know the syntax to suppress people from the dynamic list.

    Do you do something special with the criteria to pull people who do not have the “attended” event code but were ticketed for the performance?

     

     

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Heather Kraft
    Sent: Tuesday, October 01, 2013 2:57 PM
    To: Tiffany Evans
    Subject: RE: [Tessitura Technical Forum] pulling list of patron who did NOT attend

     

    Hi Tiffany -

    We've made a custom list criteria element going off a view (although the view is not necessary, we use it for a couple of other things as well). The view references the event code that Brian highlighted.

    Then we use that to pull (or suppress) people from our dynamic lists that we pull the next day. We actually call our subscribers who missed a show (vs email). But either way, it lets us suppress people in a 'Thank you for coming' when they didn't actually make it to the show. At least we're not rubbing salt in the wound. :D

    Have fun!

    Heather

    From: Brian Wilbur Grundstrom <bounce-brianwilburgrundstrom7163@tessituranetwork.com>
    Sent: 10/1/2013 1:25:33 PM

    An event code in T_ORDER_SEAT_HIST of 22 indicates attended.

     

    From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Tiffany Evans
    Sent: Tuesday, October 01, 2013 2:17 PM
    To: Brian W. Grundstrom
    Subject: [Tessitura Technical Forum] pulling list of patron who did NOT attend

     

    Hi!

    I've had such good luck on the forums...but this one might be a little hard for me to explain, so bear with me. I apologize in advance if this too broad or if I'm not providing enough info to help troubleshoot.

    We send a daily email to all patrons who attended the performance the night before (perf_code from a local view which joins T_ORDER_SEAT_HIST and T_SUB_LINEITEM) .  These lists are dynamic and are automatically re-generated every day through wordfly (or email application). The problem is, I'm not sure how to identify patrons whose tickets were NOT scanned (assumedly because they did not attend the show).  We'd like to send them a different message and give them the opportunity to exchange their tickets into something else.

    Do any other organizations ever send messages to patrons who did not have their tickets scanned and therefore, are assumed to have missed a performance?

    Any help would be great.  Otherwise, I'll have to begin training carrier pigeons.  :-3

    Thanks,

    Tiffany




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  • $organization in reply to Tiffany Elliott (Past Member)

    Hi Tiffany -

    This is where you start making your cascading 'lists of lists inside lists'. *grin* So I have a dynamic list that is anyone who DID attend. Then in my 'did not attend' I'd make a list of anyone who had tickets for that night, but were not on the attended list. You can also do this with careful application of has/does not have in one list, but since I already needed a list of attendees I just built off that list as I was being lazy. 

    Does that make sense?

    - Heather

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  • $organization in reply to Tiffany Elliott (Past Member)

    Hi Tiffany -

    This is where you start making your cascading 'lists of lists inside lists'. *grin* So I have a dynamic list that is anyone who DID attend. Then in my 'did not attend' I'd make a list of anyone who had tickets for that night, but were not on the attended list. You can also do this with careful application of has/does not have in one list, but since I already needed a list of attendees I just built off that list as I was being lazy. 

    Does that make sense?

    - Heather

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