Move Transactions problem

Levi,

If you open a support ticket, we can help you with this.

+Ryan Creps

+Tessitura Network

From: Tessitura Technical Forum [mailto:forums-technical@tessituranetwork.com] On Behalf Of Levi Sauerbrei
Sent: Thursday, September 19, 2013 4:56 PM
To: Ryan Creps
Subject: [Tessitura Technical Forum] Move Transactions problem

Wondering if anyone else has run into this in the past.  We are trying to move an individuals transactions to the household using the standard tool.  But we are getting the following error:

"Msg 50000, Level 16, State 1, Procedure AP_MOVE_TRANSACTIONS_TO_HOUSEHOLD, Line 415

Transactions cannot be moved: Error in T_ACCOUNT_DATA_TI on line 27: Error #50000 Cannot store null as protected data. "

I initially thought this was related to credit cards as that's the one place I could think of with encrypted data.  However, after removing all credit cards from the account, I am still getting the error. 

It looks like the error message is coming from the INSERT trigger on T_ACCOUNT_DATA making a check to ensure that the encrypted copy of the cc number is present. But the credit card record (when it existed) definitely wasn't null, and now the cards are gone.  So I'm not sure where the issue lies.  

Any takers?

- Levi

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