Hello out there,
Does anyone have any alerting on either Print at Home Tickets or the Report Server to email them when either goes down. Maybe once a month Print at Home Services will stop working (although the service is still running) and we won't hear about it for a day or two until someone tells us it's not working. Same for the Report Server. The Report Server app will not be running (I think because the server reboots instelf after an update) and we don't hear about it until a couple days later when users say they aren't getting their reports.
Stuart,
It's hard to generate any reporting because the errors are usually in the logs, either Windows or the text logs for Report Server.
The best thing you can do is schedule PAH to restart on a daily basis (if it gets that bad) using sc stop and sc start commands in a batch file.
I've also got the Report Server running as a service so I can do the same thing for it. I provided an application to the Sarasota Opera that I wrote in c# that will let people re-start either from the desktop (sorta a user self-service option).
The only other option you have is to use a log reader to parse the logs and report when a certain phrase is present. Some log softwares let you do that via a regex or other mapping.
Hope that helps,
-Ryan