Since upgrading to v11 we've noticed an issue when trying to open jpg files that have been attached to constituent records. When we try to open them we get the following error message:
"There is no application registered to open JPG files on this workstation."
We are using v11 via a RDS farm made up of Windows Server 2008 R2 servers. We can open jpg files locally on our own PC's without issue. The 2008 R2 servers have mspaint.exe as the default application for opening jpg files. I can locate jpg files on either connection host server and when I double-click them they open in Paint as expected.
I've been looking and haven't found a solution to this yet. Has anyone else experienced this issue and found a resolution?
Try setting the "DOC_OLE_OVERRIDE_JPG" setting in T_DEFAULTS to "YES". What this does is override the original technique for opening JPG files (using file association rather than OLE automation). This should cause your JPG attachments to open in mspaint.
There's a companion setting, "DOC_OLE_OVERRIDE_PDF", which does the same thing for PDF files, should you have a similar problem with them.
Hope this helps.
Darn, that didn't work. Same error message. Any other ideas?
I would recommend you open a support ticket to help determine why that setting is not working as expected. My familiarity with how your RDS environment might be affecting the functionality of this default setting is limited, I'm afraid.
I actually did that before creating this thread so we're good to go. Thanks for your help.