Hi folks,
I've got (too) many folders and subfolders to store all my files and research from Tessitura. Normally, I'd be able to save a file from Analytics, click on one of the pre-selected folders on the left hand side of File Explorer, and deposit a usable, accessible file. In the last few days, the 'Quick Access' links I'd set up to specific sub-folders have vanished.
Normally, I'd be able to click into (for instance '2023 Attrevs', or '2024 Analytics', or folders like that. Now, however, I have to click in through a half-dozen other folders in File Explorer to save the new file anywhere useful. It won't let me save folders to the Quick Access section either.
Has anyone else run across this? Is this a local, organization internet policy thing? Is this a change on Tessitura's AWS end?
In a panic I raced to my Quick Access links in SSMS, and they're all still there. I wonder what would happen to them, though, were I to log in to the app from a different machine.
I have noticed a difference in Quick Access links from different machines, but there's always been some there. That is no longer the case. I'll put in a support ticket and see what they say.
Following this b/c we have this happening for a user here as well, but it's not happening for all users. Me for example, all of my Quick Access links stay, but another users keep disappearing.