Is anyone familiar with this error? It's a scheduled emailing that executes on Monday at 5pm EST. It's not a consistent error, once every few weeks or so. Ticket with Tess hasn't resulted in any answers. The dashboard has been rebuilt from scratch with no resolution of issue and there's another dashboard, built using the same table and structure but is broken down by restriction rather than donor category which has never had this issue.
We had experienced what sounds like a similar issue a few months ago. The errors would even happen to the person who had built the dashboard. We're self-hosted and in our ticket with the Network, they were able to suggest and walk us through a few configuration changes to our Analytics server that eventually worked. If you are able to reference the Pittsburgh Cultural Trust ticket # 644492, it was Yogesh Persaud who resolved it for us.I hope that's helpful. Good luck and happy analyzing!Christine
Thank you! I'll see if I can locate that.