Is anyone familiar with this error? It's a scheduled emailing that executes on Monday at 5pm EST. It's not a consistent error, once every few weeks or so. Ticket with Tess hasn't resulted in any answers. The dashboard has been rebuilt from scratch with no resolution of issue and there's another dashboard, built using the same table and structure but is broken down by restriction rather than donor category which has never had this issue.
We logged a ticket this morning for something similar. As you stated, it's not consistent. Some are getting the scheduled dashboards but not everyone. We ask the user to access Tessitura and open the dashboard manually and they can without issue. Hoping to learn more on why this happens and what we can do with our support ticket.