Pulling phone number information that isn't 'Phone 1' or 'Phone 2' into an Output Set

You will have to construct a custom element (I think there's a recipe in the Output Set book).  You can change what phones appear in phone1 and phone2 in LP_PHONES.  Under v15 especially, finding the "right" phone is kind of a nightmare, particularly if you want to honor Contact Point Purposes.

I don't know if it was just us, but when I looked into it, our Output Set Phone 1 and Phone 2 was assuming that Phone 1 was home, Phone 2 was work, and then providing Phone 2 as Phone 1 on the assumption that you were calling during the day, and therefore needed to contact the customer at work.

You will have to construct a custom element (I think there's a recipe in the Output Set book).  You can change what phones appear in phone1 and phone2 in LP_PHONES.  Under v15 especially, finding the "right" phone is kind of a nightmare, particularly if you want to honor Contact Point Purposes.

I don't know if it was just us, but when I looked into it, our Output Set Phone 1 and Phone 2 was assuming that Phone 1 was home, Phone 2 was work, and then providing Phone 2 as Phone 1 on the assumption that you were calling during the day, and therefore needed to contact the customer at work.

I reached out to support, and they'll be adding in one of those recipe sets for us.