Hello! I am in charge of creating and sending nightly surveys to our patrons. We currently create the surveys in SurveyMonkey and send them out to scanned ticket holders through Tessitura and Prospect 2. We are currently looking for a more automated way of collecting and disseminating the survey data to the proper channels, as our process is quite manual right now. What do you use to wrap up your surveys, if you send them out? Do you have software that works with Tessitura and makes this process easier for you? Just looking for suggestions to bring to the table before our next season starts!
Using WordFly as an example
You could schedule a nightly triggered email pointing to the survey in WordFly pages and that would write back to their record in Tessitura.
Does it take a lot of customization to get the pages to write back to the Tessitura record? I asked Kirk from WF about it at TLCC and he had no idea if it was even possible!
None. It's simple as. If you want it to update your attributes, write a pipe delimited CSI ... special activities update requires a little bit of understanding but it works. If you want to self custom it saves the data in local tables and you can do a nightly update from your own procs if you wan tpretty simply.